Ladies and Gentlemen,
On this page, the insolvency administrators inform about the insolvency proceedings concerning
Thomas Cook GmbH
Thomas Cook Touristik GmbH
Bucher Reisen & Öger Tours GmbH
Thomas Cook Airport Service GmbH
NeckermannUrlaubswelt GmbH
Thomas Cook Vertriebs GmbH
Sentido Hotels & Resorts GmbH
Please note that claims can be registered at:
Important information from 22.10.2019:
Note on payment request:
For some customers of Thomas Cook GmbH as well as Bucher Reisen & Öger Tours GmbH, who could begin their journey before the 23.09.2019, no direct debit entry was possible.
All affected customers will be informed by letter and asked to pay back the outstanding travel prize by bank transfer. With debt-discharging effect, you can only transfer to the following account details for the respective companies:
For customers of Thomas Cook Touristik GmbH
Receiver: Lawyer Hermann hww/Thomas Cook Touristik GmbH
IBAN: DE23 5007 0024 0035 3672 19
BIC: DEUTDEDBFRA
Credit institution: Deutsche Bank
For customers of Bucher Reisen & Öger Tours GmbH
Receiver: Lawyer Kappel-Gnirs hww/Bucher Reisen & Öger Tours GmbH
IBAN: DE52 5007 0024 0035 3664 06
BIC: DEUTDEDBFRA
Credit institution: Deutsche Bank
Insofar as these accounts are specified in the letter you have received, we will be authorized to make a payment request. We would appreciate a speedy payment.
Important information from 28.09.2019
Important information to consumers on current occasion:
There is currently a nasty email scam:
This email is an official message from Thomas Cook with the subject:
`Important: refund of your Thomas Cook trip.´
It queries sensitive data, such as passport and credit card information.
Attention - important note: Thomas Cook has never sent emails of this type to customers. Please ignore these mails and delete them.
Press releases:
02.01.2020 - Core brand of tour operator Thomas Cook Germany 'Neckermann Reisen' goes to ANEX Group
30.12.2019 - Thomas Cook Germany: Call center operator GfR successfully sold
16.12.2019 - Angebot der Bundesregierung aus Gründen des Vertrauensschutzes zum Differenzausgleich
04.12.2019 - Nach Thomas Cook-Insolvenz: Übernahme von SENTIDO durch DER Touristik bestätigt
22.11.2019 - Raiffeisen-Tours RT-Reisen übernimmt Markenrechte am Franchise-Verbund Holiday Land
20.11.2019 - Turkish tour operator ANEX Tour acquires ‘Bucher Reisen & ÖGER TOURS’
12.11.2019 - Thomas Cook sagt Durchführung von Reisen ab 01.01.2020 ab
04.11.2019 - Update zum Investorenprozess
09.10.2019 - Thomas Cook sagt Durchführung von Reisen bis 31.12.2019 ab
26.09.2019 - Update für Reisende
Contact for Media
For Thomas Cook:
unternehmenskommunikation@thomascook.de
Thomas Cook GmbH
Corporate Communication
Thomas Cook Platz 1
61440 Oberursel
Phone number
+49 (0)61 71 65 1700
Fax number
+49 (0)61 71 65 1060
For the insolvency administrators:
thomas.cook@dictum-media.de
dictum media gmbh
Zollstockgürtel 63
50969 Köln
Phone number
+49 (0)221 39 760 670
Decisions (all in German):
Order to insolvency administration of Thomas Cook GmbH
Order to insolvency administration of Thomas Cook Touristik GmbH
Order to insolvency administration of Bucher Reisen & Öger Tours GmbH
Order to insolvency administration of Thomas Cook Airport Service GmbH
Order to insolvency administration of Thomas Cook Vertriebs GmbH
Order to insolvency administration of NeckermannUrlaubswelt GmbH
Order to insolvency administration of Sentido Hotels & Resorts GmbH
Order to preliminary insolvency administration of Thomas Cook GmbH
Order to preliminary insolvency administration of Thomas Cook Touristik GmbH
Order to preliminary insolvency administration of Bucher Reisen & Öger Tours GmbH
Order to preliminary insolvency administration of Thomas Cook Destinations GmbH
Order to preliminary insolvency administration of Sentido Hotels & Resorts GmbH
Order to preliminary insolvency administration of Thomas Cook Airport Service GmbH
Order to preliminary insolvency administration of Thomas Cook Vertriebs GmbH
Order to preliminary insolvency administration of NeckermannUrlaubswelt GmbH