Information on insolvency proceedings

Ladies and Gentlemen,

On this page, the insolvency administrators inform about the insolvency proceedings concerning

Thomas Cook GmbH
Thomas Cook Touristik GmbH
Bucher Reisen & Öger Tours GmbH
Thomas Cook Airport Service GmbH
NeckermannUrlaubswelt GmbH
Thomas Cook Vertriebs GmbH
Sentido Hotels & Resorts GmbH

Please note that claims can be registered at:

https://thomas-cook.insolvenz.de

All creditors known to the companies are first contacted by the insolvency administrators by post.

This cover letter will include a PIN for simplified claim filing. Please wait for this letter first.

The objective is to write down all creditors by mid-December 2019.

Please also recognize our Leaflet for registration of claims (only in German)

 

Notes on attending reporting dates

Please be there in time.

In principle, participation in the appointment requires that you have also registered a claim. Since there will be access controls, there is a considerable amount of time involved in admission.

Please bring your identity card or passport with you to your identification.

It is not clear whether accompanying persons are admitted. It is a non-public session and space is limited.

In the case of authorizations section 79 ZPO combined with section 4 InsO is to be observed. The persons named there, in particular a lawyer, an employee of the company or a family member as a proxy can represent you.

Representatives of companies must bring an extract from the commercial register that is not older than 14 days.

 

Further information to the topics insolvency right as well as claim registration for customers and hoteliers you can find on our

YouTube-Channel: "Insolvenzrecht in 7 Minuten"

 

Claim registration hoteliers

 

Important information from 09.03.2020:

Payment requests from Sentido Hotels & Resorts GmbH

Receiver: Lawyer Kappel-Gnirs hww/Sentido Hotels & Resorts GmbH
IBAN: DE84 5007 0024 0035 3664 12
BIC: DEUTDEDBFRA
Credit institution: Deutsche Bank

Insofar as this account details are given in the letters you received, the payment request is authorized by us. We would be grateful for a prompt payment.

Important information from 22.10.2019:

Note on payment request:

For some customers of Thomas Cook GmbH as well as Bucher Reisen & Öger Tours GmbH, who could begin their journey before the 23.09.2019, no direct debit entry was possible.

All affected customers will be informed by letter and asked to pay back the outstanding travel prize by bank transfer. With debt-discharging effect, you can only transfer to the following account details for the respective companies:

For customers of Thomas Cook Touristik GmbH

Receiver: Lawyer Hermann hww/Thomas Cook Touristik GmbH
IBAN: DE23 5007 0024 0035 3672 19
BIC: DEUTDEDBFRA
Credit institution: Deutsche Bank

For customers of Bucher Reisen & Öger Tours GmbH

Receiver: Lawyer Kappel-Gnirs hww/Bucher Reisen & Öger Tours GmbH
IBAN: DE52 5007 0024 0035 3664 06
BIC: DEUTDEDBFRA
Credit institution: Deutsche Bank

Insofar as these accounts are specified in the letter you have received, we will be authorized to make a payment request. We would appreciate a speedy payment.

 

Important information from 28.09.2019

Important information to consumers on current occasion:

There is currently a nasty email scam:
This email is an official message from Thomas Cook with the subject:
`Important: refund of your Thomas Cook trip.´
It queries sensitive data, such as passport and credit card information.

Attention - important note: Thomas Cook has never sent emails of this type to customers. Please ignore these mails and delete them.

 

Press releases:

02.01.2020 - Core brand of tour operator Thomas Cook Germany 'Neckermann Reisen' goes to ANEX Group

30.12.2019 - Thomas Cook Germany: Call center operator GfR successfully sold

16.12.2019 - Angebot der Bundesregierung aus Gründen des Vertrauensschutzes zum Differenzausgleich

04.12.2019 - Nach Thomas Cook-Insolvenz: Übernahme von SENTIDO durch DER Touristik bestätigt

22.11.2019 - Raiffeisen-Tours RT-Reisen übernimmt Markenrechte am Franchise-Verbund Holiday Land

20.11.2019 - Turkish tour operator ANEX Tour acquires ‘Bucher Reisen & ÖGER TOURS’

19.11.2019 - Galeria Karstadt Kaufhof strengthens travel business through travel agencies and the e-commerce platform of Thomas Cook

12.11.2019 - Thomas Cook sagt Durchführung von Reisen ab 01.01.2020 ab

04.11.2019 - Update zum Investorenprozess

11.10.2019 - Thomas Cook: Raiffeisen-Tours RT-Reisen übernimmt alle Anteile der alpha Reisebüropartner von Thomas Cook

09.10.2019 - Thomas Cook sagt Durchführung von Reisen bis 31.12.2019 ab

26.09.2019 - Insolvenzspezialisten von hww zu vorläufigen Verwaltern bei Thomas Cook in Deutschland bestellt

26.09.2019 - Update für Reisende

 

Contact for Media

For Thomas Cook:

unternehmenskommunikation@thomascook.de

Thomas Cook GmbH
Corporate Communication
Thomas Cook Platz 1
61440 Oberursel

Phone number
+49 (0)61 71 65 1700

Fax number
+49 (0)61 71 65 1060

www.thomascook.de

 

For the insolvency administrators:

thomas.cook@dictum-media.de

dictum media gmbh
Zollstockgürtel 63
50969 Köln

Phone number
+49 (0)221 39 760 670

www.dictum-media.de

 

Decisions (all in German):

Order to insolvency administration of Thomas Cook GmbH

Order to insolvency administration of Thomas Cook Touristik GmbH

Order to insolvency administration of Bucher Reisen & Öger Tours GmbH

Order to insolvency administration of Thomas Cook Airport Service GmbH

Order to insolvency administration of Thomas Cook Vertriebs GmbH

Order to insolvency administration of NeckermannUrlaubswelt GmbH

Order to insolvency administration of Sentido Hotels & Resorts GmbH

Order to preliminary insolvency administration of Thomas Cook GmbH

Order to preliminary insolvency administration of Thomas Cook Touristik GmbH

Order to preliminary insolvency administration of Bucher Reisen & Öger Tours GmbH

Order to preliminary insolvency administration of Thomas Cook Eurocenter Beteiligungs- und Reisevermittlungs GmbH

Order to preliminary insolvency administration of Thomas Cook Destinations GmbH

Order to preliminary insolvency administration of Sentido Hotels & Resorts GmbH

Order to preliminary insolvency administration of Thomas Cook Airport Service GmbH

Order to preliminary insolvency administration of Thomas Cook Vertriebs GmbH

Order to preliminary insolvency administration of NeckermannUrlaubswelt GmbH